Empathy Training
Providing social housing colleagues with the insight, tools and skills they need to understand their customers' perspective and be able to diffuse potential conflict.
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Improving skills and unlocking the potential of your people.
Empathy training
Front-line staff in the social housing sector are often put in emotional situations in their day to work and can find this difficult to manage. This can have an impact both on customer and staff wellbeing.
Our partners at CGA, who deliver the training, use a custom-designed immersive learning approach balanced with team discussions and human support, to help staff members step into the shoes of different customers.
The interactive learning delivery process is designed across a series of workstations to make sure individuals feel they develop the tools and techniques to feel in control of a situation and de-escalate any potential conflict, whilst also leaving customers feeling supported and staff less exposed to abuse or aggression.
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Work with Housemark
Our expert partners are here to provide support to boost your in-house capabilities. By presenting data in a clear way, we’ll show you what the numbers mean to your customers, your people, and your business.
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