This one-day course (delivered over two half days) picks up the basics of the beginner course and builds on your ability to use Excel as a data analysis tool in the social housing sector. It can be completed as a standalone course or as a follow-up to the part one course. This data training course […]
With increased regulatory focus on consumer standards and a renewed emphasis on customers, now is the time to ensure that your organisation places customer experience at the core of its operations. This club examines both the reactive and proactive aspects of customer service, as well as the tools, skills, and processes required to define and […]
Social landlords are collecting ever-growing amounts of data, and the volume of information being generated is only likely to grow in the coming years. Collecting and analysing accurate data is the core of every data project, business plan, or data-driven decision. Our Data Club will cover essential topics and best practice, with practical and strategic […]
All residents need to feel supported in their tenancies, and the sector is working hard to meet their needs and show them they're being listened to. Vulnerable tenants will often require additional support, delivered within the community. The Club will discuss best practice, innovative solutions, and key welfare reform updates. At all of our Clubs, […]
Landlords are feeling the impact of lost income, increasing pressure to get properties to a lettable standard and to minimise the disruption in rent. Improving your voids performance and communicating your journey to your board and other key stakeholders is vital. Join our Club to share best practice and common challenges and explore solutions to […]
Estate services play a big part in creating happier, healthier communities. This Club tackles operational and strategic elements of delivering estate services, showcasing best practice, and discussing and debating new approaches and performance. Join our Club to share best practice and common challenges and explore solutions to maximise income and minimise risk. At all of […]
Housemark’s Information Security Forum is the place to discuss cyber security and governance for housing specialists and is the first WARP (Warning Advice and Report Point) for housing associations in the UK. Led by information security experts and partners, membership of the Forum gives you access to essential information about current potential threats to your […]
The growing focus on sustainability, effective repairs and maintenance programs, and asset management are crucial for the delivery of good quality social housing. Our Quality Homes club will focus on delivering of safe, good quality homes in line with the latest regulations. This club explores various practical and strategic approaches to help you provide […]
Social landlords are looking for better ways to visualise their data to support decision-making and provide greater insight. Microsoft Power BI is data visualisation software that can help bring data to life and reveals the stories behind the numbers - via live data dashboards, interactive reports, charts, graphs, and more. This one-day course (delivered over […]