With increased regulatory focus on consumer standards and a renewed emphasis on customers, now is the time to ensure that your organisation places customer experience at the core of its operations. This club examines both the reactive and proactive aspects of customer service, as well as the tools, skills, and processes required to define and deliver positive customer experiences. Join our Club to share best practice and common challenges, and explore solutions to maximise income and minimise risk.
At all of our Clubs content is driven by members’ priorities and requests, truly giving you the chance to shape the agenda for the future. Between meetings you will benefit from exclusive access to a members’ forum to increase discussion and networking opportunities.
Housemark Specialist Clubs are open to both Housemark members and non members, with discounts available for multiple places.
For further information about joining the Club contact helen.williams@housemark.co.uk