Anti-social behaviour (ASB) continues to be a major challenge for social housing providers, disrupting communities, and affecting residents' quality of life.
With recent legislative changes, housing providers are now facing new expectations in how they manage ASB cases. From increased transparency to stronger enforcement and enhanced support for victims, these changes are reshaping the way ASB must be handled.
In this blog, we’ll explore the key changes in legislation and outline practical steps housing providers can take to incorporate these requirements into their work programmes.
The Changing Landscape of ASB Management
Managing ASB has always been complex, but with recent legislation, the stakes have risen even higher. New laws are pushing for greater accountability from housing providers, demanding that they not only resolve ASB issues quickly but also support the victims involved. Residents now expect more communication, faster resolutions, and clearer processes when dealing with disruptive behaviours.
So, what are these new legislative changes, and how can housing providers ensure they stay compliant?
Key Legislation Shaping ASB Management
- The Social Housing (Regulation) Act 2023
Introduced in June 2023, this act is all about transparency. It places new obligations on housing providers to demonstrate how they handle ASB cases. Reporting requirements are stricter, and housing providers must show they are actively resolving complaints while keeping residents informed throughout the process. - The Public Order Act 1986 (Amendment)
In March 2023, an amendment to this act increased the penalties for ASB offences, signalling a tougher stance on disruptive behaviour. Housing providers now need to work more closely with local authorities and law enforcement to ensure that ASB is not just addressed, but effectively penalised. This makes collaboration between housing providers and enforcement agencies more critical than ever. - The Victims and Prisoners Bill
This bill, introduced in February 2023, emphasises the rights of ASB victims. It requires housing providers to go beyond addressing the behaviour of offenders and ensure that victims are supported. Whether it’s through referrals to specialist services or implementing victim-focused policies, this bill underscores the importance of safeguarding vulnerable tenants.
Steps Housing Providers Can Take to Adapt
- Prioritise Transparency in Case Management
With the Social Housing (Regulation) Act in force, housing providers need to ensure transparency in how ASB cases are handled. Implementing robust case management systems will allow providers to track complaints, document actions, and maintain clear communication with residents. Our platform offers a comprehensive solution to manage these processes, ensuring providers can meet reporting standards while keeping tenants informed. - Strengthen Partnerships for Enforcement
The amendment to the Public Order Act calls for stronger enforcement of ASB penalties. To meet this requirement, housing providers should strengthen their partnerships with local authorities and police. Developing joint action plans can ensure that ASB cases are dealt with swiftly and effectively. Our consultancy services can help housing providers establish these partnerships, creating a streamlined approach to enforcement. - Focus on Supporting Victims
The Victims and Prisoners Bill shifts the focus to the needs of those affected by ASB. Housing providers need to develop robust support systems for victims, offering practical and emotional help. From providing referrals to external support services to setting up internal teams dedicated to victim care, taking a victim-centred approach will not only ensure compliance but also improve tenant satisfaction.
Moving Forward: Preparing for the Future
The recent changes to ASB management require housing providers to rethink their approach. By focusing on transparency, strengthening enforcement, and prioritising victim support, housing providers can ensure they meet the new legislative requirements while building safer, more supportive communities.
Are you ready to navigate these ASB changes? Our solutions can help you integrate these requirements into your work programmes, ensuring compliance and improving tenant outcomes. Speak to an expert to learn how we can support your organisation’s journey in tackling ASB effectively.