Service Improvement and Transformation
Whether you want to get better at the basics, or tackle transformation change, the team can help. Our consultancy practice diagnose issues, delivers insights and design action plans for change.
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Tackle transformative change with Housemark
There are many reasons for change: performance dips, budgetary pressures, skills gaps, technology advancements, and more. Whatever the reason, starting with a strong understanding of what’s working now will always help build an even better service.
Together with our partners from the Housemark Hub, we deliver independent assessments and service reviews that help you to evidence regulatory alignment, create a data-driven case for change, gain confidence in current practices, and identify actions for improvement.
Service Reviews
Customer expectations are changing and regulatory requirements are evolving. This means the way we do things now is likely to need a refresh. An independent end-to-end review of key housing management functions will share what’s working now (and fit for the future) as well as highlight opportunities for efficiencies and improvements – so that you have a solid starting point ahead of any service re-design.
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Consumer Standards Assessment
Gain assurance, manage risk, get ahead. With an independent assessment of your performance against the refreshed Consumer Standards in England, you will be able to give your Board and wider business the confidence that you’re meeting regulatory requirements well ahead of the required data returns and new inspections.
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Performance Reporting Framework (PRF) Review
Data-driven decisions are essential when making big choices that affect both customers and colleagues. But are you measuring the right things, in the right way? Your performance framework should give you a snapshot of your business health. Our Performance Framework Review delivers a comprehensive assessment of both your data processes and reporting – giving you the confidence that you have the complete performance picture to make decisions from.
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ASB Accreditation
Managing anti-social behaviour is becoming increasingly complex and while the TSMs help highlight performance, these stats will only ever tell part of the story. Demonstrate you’re delivering excellence with our ASB accreditation – a complete 360-review of how you prevent and respond to ASB cases within your organisation.
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