Tenant Satisfaction Measures
We undertake thousands of telephone interviews each month across the housing sector to monitor satisfaction, allowing us to optimise data collection and TSM methodologies to meet the new requirements introduced in April 2023.
Find out more
Housemark developed and owns the voluntary STAR framework used for measuring and comparing resident perception.
This framework has been successful with over 300 landlords, as well as having a huge influential impact in shaping the regulatory framework in Scotland and Wales, and supporting the development of the TSMs in England.
We undertake thousands of telephone interviews each month across the housing sector to monitor satisfaction, allowing us to optimise data collection and TSM methodologies to meet the new requirements introduced in April 2023.
If you need help gathering your TSMs, speak to your account manager today at housemark.co.uk/contact
Work with Housemark
Our expert partners are here to provide support to boost your in-house capabilities. By presenting data in a clear way, we’ll show you what the numbers mean to your customers, your people, and your business.
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