Housemark is the leading data and insight company for the UK housing sector
Book a discovery callOnly with Housemark
We’re here for you. Access insight, analysis and services that give you greater confidence to make decisions that make a difference – for your customers, for your people and for your business.
At your fingertips
Subscribe to Housemark to keep you connected to sector trends and set your performance in context
Find out moreImprove resilience and increase capacity
Our expert consultants can help with service design, transformation, digitalisation and performance
Find out moreSave time, reduce costs, ensure compliance
Improve the lives of residents and property longevity with Photobook, our data collection platform
Find out moreTackle damp and mould
With Photobook+, the innovative solution that detects damp and mould before it becomes an issue
Find out more“Ultimately, our Housemark subscription has driven performance improvement across several areas. Having bespoke support across a range of projects has been very helpful. We’ve bought into Housemark at all levels, and this cascades down throughout the organisation – data is now part of our culture.”
Anita Wright Head of Analytics and Insight, Onward Homes
“We can monitor performance of our estate services staff, while enforcing a high quality of service, and reducing the amount of time for operatives to raise issues. We have introduced “grading” of estates that we work with our residents to monitor and improve as needed. Using the data collected in Photobook allows this to be a much easier and transparent process for our residents.”
Chris Underwood Business and Contracts Operations Manager, Peabody Housing Association London
“Working with Housemark validated our decisions and gave us the confidence to continue with our plans. This year we have implemented a new customer contact centre, which has delivered both efficiency and improved outcomes for customers. We’re now achieving around 90% customer satisfaction!”
Martin Ebner Head of Customer Experience at Nottingham Community Housing Association
“Housemark stressed to us the importance of on-time data in order to make service improvements across a range of business areas and to make living situations much better for our tenants. We’re now giving our tenants more transparency and we feel we’re on track to meet the requirements of the new Consumer Regulation standards. We had a fantastic experience with Housemark and we’ll definitely use their services again. ”
Baljinder Reyatt Policy and Performance Specialist for Neighbourhoods and Communities, Wokingham Borough Council
“It’s like night and day the difference in how we carry out inspections since implementing Photobook… not only do we save time and hundreds of sheets of paper each month, we now have accessible information at our fingertips.”
Ian Hodden-Brown, Team Leader, Estate Services, Royal Borough of Kingston upon Thames
We're reimagining social housing together
Metrics
Your catalyst and change partner
We work with over 350 social housing providers from across the UK – representing 3.8 million homes
Our Net Promoter Score is 34, showing customer satisfaction with our data analysis and services remains excellent as we provide tailored analysis that delivers tangible results
We capture more than 3500 datasets every year so that our insights are always on time and set in ‘of the moment’ context.
Providing the evidence you need to inform decisions that drive change.
Book a discovery callSubscribe to our email communications and never miss out
Only with Housemark
We’re here for you. Access insight, analysis and services that give you greater confidence to make decisions that make a difference – for your customers, for your people and for your business
At your fingertips
Subscribe to Housemark to keep you connected to sector trends and set your performance in context
Find out moreStay ahead of regulation
Data aligned to new consumer regulation and policy direction.
Find out moreImprove resilience and increase capacity
Our expert consultants can help with service design, transformation, digitalisation and performance
Find out moreSave time, reduce costs, ensure compliance
Improve the lives of residents and property longevity with Photobook, our data collection platform
Find out moreTackle damp and mould
With Photobook+, the innovative solution that detects damp and mould before it becomes an issue
Find out more“Ultimately, our Housemark subscription has driven performance improvement across several areas. Having bespoke support across a range of projects has been very helpful. We’ve bought into Housemark at all levels, and this cascades down throughout the organisation – data is now part of our culture.”
Anita Wright Head of Analytics and Insight, Onward Homes
“We can monitor performance of our estate services staff, while enforcing a high quality of service, and reducing the amount of time for operatives to raise issues. We have introduced “grading” of estates that we work with our residents to monitor and improve as needed. Using the data collected in Photobook allows this to be a much easier and transparent process for our residents.”
Chris Underwood Business and Contracts Operations Manager, Peabody Housing Association London
“Working with Housemark validated our decisions and gave us the confidence to continue with our plans. This year we have implemented a new customer contact centre, which has delivered both efficiency and improved outcomes for customers. We’re now achieving around 90% customer satisfaction!”
Martin Ebner Head of Customer Experience at Nottingham Community Housing Association
“Housemark stressed to us the importance of on-time data in order to make service improvements across a range of business areas and to make living situations much better for our tenants. We’re now giving our tenants more transparency and we feel we’re on track to meet the requirements of the new Consumer Regulation standards. We had a fantastic experience with Housemark and we’ll definitely use their services again. ”
Baljinder Reyatt Policy and Performance Specialist for Neighbourhoods and Communities, Wokingham Borough Council
“It’s like night and day the difference in how we carry out inspections since implementing Photobook… not only do we save time and hundreds of sheets of paper each month, we now have accessible information at our fingertips.”
Ian Hodden-Brown, Team Leader, Estate Services, Royal Borough of Kingston upon Thames
We're reimagining social housing together
Metrics
Your catalyst and change partner
We work with over 350 social housing providers from across the UK – representing 3.8 million homes
Our Net Promoter Score is 34, showing customer satisfaction with our data analysis and services remains excellent as we provide tailored analysis that delivers tangible results
We capture more than 3500 datasets every year so that our insights are always on time and set in ‘of the moment’ context.
Providing the evidence you need to inform decisions that drive change.
Book a discovery call